Chatbot vs Conversational AI Differences, FAQs
Chatbot Conversational automated self-service, 24 7 The bot could ask the useful information and related questions, persuade the customers and generate a lead for the online customers (Saunders, 2019). The brands should avoid the approach of chatbot engagements by using a simple Q&A sessions (Kramer, 2019). UX designers could help the brands to map out conversations …